I am new to Benny Hills , how do I create an account?
You can make create an account, by clicking on our Sign Up link on homepage, follow the steps and in no time your account would be created. In case there is a problem in creating an account, kindly drop a mail to us at customercare@bennyhillsindia.com and we will assist you with it.
Is it necessary to have an account to shop on Benny Hills?
Yes, it's necessary to Sign up into Benny Hills account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalized shopping experience including recommended and quicker check-out.
What do I do in case I have forgotten my password?
You can go into Login link on homepage and click the option ‘Forgot Password’. The system would send a new password to your email id for login.
I have a registered account, but I am unable to login, what do I do?
In such a case send us a mail at customercare@bennyhillsindia.com. Please ensure before sending us the mail that you are entering your username and password correctly.
How do I place an order on Benny Hills?
Follow the below steps to place an order on Benny Hills:
1. Choose a product category; select the desired item, along with Size, Colour, Quantity and Fit (if available).
2. Add the item to Shopping Bag.
3. Click proceed to Checkout.
4. Enter billing and shipping address, choose payment mode and proceed to payment.
5. Confirm the order, make the payment.
6. Once confirmed, an Order ID would be generated along with a Tracking ID.
Your order is placed and information is shared with you via email and sms.
Do I need to put in my shipping address and other details every time I place a new order?
Once you become a user with us, you simply need to login in and all details like billing and shipping address would be retrieved from your account details. Hence you would not have to type in the details again, unless you plan to change the address, in that case you would have to type in the new address.
How can I check my size and fit before I place the order?
Based on your measurements you can check which size would suit you the best and order accordingly. In the event that the size of your product is not right, then you can return the product for a refund and place a fresh order for the correct size. Refer to our Returns Policy for more details.
What payment methods are accepted at www.bennyhillsindia.com?
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.
Why is tax being charged?
Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by www.bennyhillsindia.com to the relevant government authorities.
When will I receive my order?
Once your order is placed, you will receive an email confirming the delivery date. You can also track your order by clicking on Order status on homepage entering your Tracking ID or order number.
Do you take orders by phone?
At this time we don’t have this facility. All orders are placed on www.bennyhillsindia.com website.
Can I modify or change my existing order?
No, you would have to place a fresh order.
How can I order an item, which is showing out of stock?
If an order is out of stock, that means it’s not available currently, you can however use the ‘Notify Me’ feature and we will inform you via email as and when it becomes available.
Do you accept bulk orders?
For bulk orders, you can write to us at customercare@bennyhillsindia.com with your company details and what you require and we will get in touch with you.
How will I get to know if my COD order is confirmed or not?
Once placed your COD order will be deemed confirmed and ready for processing. Please ensure at the time of checkout to give your mobile number and email id which is currently active.
How do I get to know about existing Offers?
To know about existing offers and discount you can contact our customer care at customercare@bennyhillsindia.com.
Do you sell Benny Hills ship on internationally?
Currently, we provide sell only within India.
Can I return an item after 2 days of receiving it?
As per our return policy, we only accept returns 2 days from the date of receiving the order.You can check our Returns Policy for more details.
Can I get a refund If I don’t like the order?
Yes, you can get a refund if you don’t like the order. Please look at Returns Policy for more details.
When can I expect to receive my refund?
A. Once the item being returned is checked by the inspection team at Benny Hills, the refund process will be initiated. A refund credit of the returned goods will be made within 24 hours after receipt of the product to the card you used for the original purchase. In case of COD purchase please look at Returns Policy for more details.
Note: We process the refund within 24 hours from our end after receipt of the product once the product has passed the inspection. The amount then would be credited back to your account in accordance with the bank procedure.
Do you provide Cash on Delivery (COD) as a payment option?
Yes we do provide COD as a payment option but only for Indian market. This facility is not available for international markets.
What happens if my credit/debit card has been compromised while making a payment online?
We do not collect or store your credit card / debit card information. If you suspect any such thing, then please report this immediately to your bank.
Is my personal information secure at www.bennyhillsindia.com?
Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.
Do I need to pay for registration?
It is absolutely free and you only pay for your purchases.
For how long is my registration valid?
Once registered, you can come back to us anytime you want.
What are the Customer Care working hours?
We work 9 am to 7 pm Monday to Saturday.
How do I get in touch with www.bennyhillsindia.com?
Please email us 10 am to 7 pm (Monday to Saturday) at customercare@bennyhillsindia.com